Terms of service

ChillPod Terms of Service

Last Updated:  June 5, 2025

Welcome to ChillPod. These Terms of Service ("Terms") govern your access to and use of our website at [thechillpod.co] (the "Site") and your purchase or use of our products and services ("Services"). By accessing or using the Site, or by purchasing our products, you agree to be bound by these Terms. If you do not agree, do not use the Site.

PLEASE READ THESE TERMS CAREFULLY BECAUSE THEY CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND THE CHILLPOD, INC. INCLUDING ITS SUBSIDIARIES AND AFFILIATES (“Company” or “ChillPod”). By accessing any area of this site, users (“users” or “you”) agree to be legally bound without limitation, qualification, or change and to abide by these Terms of Service, which will constitute our agreement (“Agreement”).

1. Eligibility

By using the Site or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service, acknowledge having read our Privacy Statement, found here, and represent and warrant that you are at least 18 years old. If you do not want to agree to these Terms, you must not access or use the Site. Your continued access or use of the Site following changes to these Terms of Use will constitute your acceptance of any changes to our Terms.

2. Orders & Payment

  • All product orders are subject to acceptance and availability.

  • Prices are listed in USD and may be changed at any time without notice.

  • We accept major credit cards and other approved payment methods at checkout.

  • You agree to provide current, complete, and accurate purchase and account information.

We reserve the right to limit or cancel orders, and may, at our discretion, limit quantities per household or per order.

3. Shipping & Delivery

We ship to designated areas and countries. Shipping costs and estimated delivery times are provided at checkout and detailed on our Shipping & Delivery page. All delivery timelines are estimated and not guaranteed. 

ChillPod is not responsible for delays due to carrier issues, customs, or force majeure events.

4. Returns & Refunds

We offer a 30-day, no-questions-asked return policy:

  • Products may be returned free of charge within 30 days of delivery for a full refund.

  • ChillPod’s white glove service team will coordinate pickup and return shipping.

  • After 30 days, free returns are accepted only for issues covered under our 1-year limited warranty. We may accept additional returns on a case-by-case basis and charge a 15% restocking fee.

Returned products must be in original condition with all parts and accessories included.

5. Warranty

  • 12-Month Full Warranty: Covers parts and labor for any defects in material or workmanship on the Pod or the Chiller.

  • 24-Month Limited Warranty: Covers Chiller parts only, contingent on documented preventative maintenance.

Warranty does not cover damage due to misuse, improper installation, unauthorized modifications, or failure to follow maintenance guidelines.

6. Health, Safety & Medical Disclaimer

Please consult a medical professional before relying on any information presented on this Site or before using any ChillPod product. Any reliance on the material in this site is at your own risk, and we bear no responsibility for any damages that may arise from your reliance on such material.

Cold and hot immersion therapy is not appropriate for everyone.

By using ChillPod products, you acknowledge and agree to the following:

  • Medical Conditions: Individuals with heart conditions, circulatory disorders, high blood pressure, cold sensitivities, diabetes, or any chronic illness should consult a licensed healthcare provider before use.

  • Pregnancy: Pregnant individuals should consult a healthcare provider before engaging in cold or hot immersion.

  • Cold Water Immersion
    Cold water immersion involves inherent physical risks. These include, but are not limited to: cold shock, hypothermia, dizziness, fainting, numbness, temporary disorientation, or loss of consciousness. These effects may be intensified for individuals with preexisting health conditions or when used improperly.

Hot Water Exposure
Hot water exposure, whether for contrast therapy or standalone use, may cause overheating, dehydration, dizziness, lightheadedness, or increased cardiovascular stress. These risks are heightened for individuals with heart conditions, low blood pressure, or heat sensitivity.YOU ASSUME ALL RESPONSIBILITY AND RISKS ASSOCIATED WITH USE OF CHILLPOD PRODUCTS.

ChillPod products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

7. Installation & Environment Requirements

Proper installation and usage are essential for safe and optimal performance. You must follow all instructions provided to you carefully and thoroughly. Without limitation, you agree to:

  • Install on a flat, level, and stable surface with proper drainage and ventilation

  • Ensure the chiller is connected to a standard 110V outlet. Do not use extension cords or plug into outlets that also power high-demand appliances.

  • Avoid use in environments exposed to open flames, moisture, or extreme weather without protective shelter

ChillPod is not responsible for product failure or damage resulting from improper installation or unsuitable environments.

8. Use Restrictions

The use of any ChillPod products can be dangerous and must be approached with extreme caution. We strongly advises against the use of ChillPod products without proper supervision and safety measures in place. Children should not use ChillPod products and should be closely monitored at all times around any body of water where ChillPod products are being used. 

The user assumes all responsibility for the use of any ChillPod products and any damages or consequences that may result from their use. The ChillPod, Inc. will not be held liable for any injury, death, damages, or misuse resulting from the use of ChilldPod products. 

ChillPod products have the potential to lead to drowning if not used properly, and it is crucial to read and follow all safety instructions and warnings provided. By using the ChillPod products, on you agree to release us from any and all liability, claims, or damages arising from the use or misuse of the products. You acknowledge that the use of ChillPod products is at your own risk and that you have read and understand the terms of this agreement. If you do not agree to these terms, do not use the products.

Furthermore, you agree not to:

  • Use ChillPod products for commercial resale without prior written authorization

  • Modify, tamper with, or alter the product in any unauthorized way

  • Use the Site or Services for any unlawful, abusive, or fraudulent purpose

9. Intellectual Property

All content on the Site—including product designs, images, videos, text, logos, and trademarks—is the property of ChillPod or its licensors. You may not copy, reproduce, modify, distribute, display, or republish any part of the Site or our products without our express written permission.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Site in breach of the Terms, you are prohibited from accessing the Site and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are retained by Company or its licensors or other rights holders. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. You must not use, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Site unless authorized under these Terms.

10. Disclaimer of Warranty

Disclaimer of Warranty; Limitation of Liability. Please read this section carefully as it affects your legal rights!

ChillPod products and services are provided on an “as is” basis. The Company, our affiliates, officers and employees, to the full extent permitted by law, give no guarantee, representation, undertaking or warranty, whether express or implied, written or verbal, statutory or otherwise, in respect of the merchantability, quality or fitness for a particular purpose of any product, except for as expressly set out in our warranty. 

To the extent permitted by law, you agree that we shall not be responsible for any demands, loss, liability, claims, damage, costs or expenses (including the fees of any investigations and legal service providers), whether direct, indirect, incidental or consequential, suffered by you or anyone else arising from any:

a) modification to any ChillPod product that has not been authorized by us in writing;

b) use of any ChillPod product that is not in accordance with our instructions and guidelines;

c) use of any ChillPod product in a manner that is not how it would be reasonably used; and/or

d) breach or violation of or failure to comply with these Terms, or any terms incorporated herein.

To the extent permitted by law, you agree to fully indemnify and hold the Company, our officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries, affiliates, and contractors, harmless from any demands, loss, liability, claims, damage, costs or expenses (including the fees of any investigations and legal service providers), whether direct, indirect, incidental or consequential, arising out of or in connection with your:

a) modification to any ChillPod product that has not been authorized by us in writing;

b) use of any ChillPod product that is not in accordance with our instructions and guidelines;

c) use of any ChillPod product in a manner that is not how it would be reasonably used; and/or

d) breach or violation of or failure to comply with these Terms, or any terms incorporated herein.

Our products are solely for domestic or personal use, and you agree not to use them for any commercial, business or resale purposes. Should you do so, we shall not be responsible for any economic losses you may suffer including but not limited to loss of profits, loss of business, business interruption or loss of business opportunity. Nothing in these Terms is meant to exclude or limit in any way our liability to you where such liability cannot be excluded or limited by applicable law. 

11. Limitation of Liability

To the fullest extent permitted by law:

ChillPod disclaims any and all responsibility for any liability incurred by any individual as a result of using the information contained on this site. You use this website AT YOUR OWN RISK.

TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE RESPONSIBLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, COLLATERAL, SPECIAL, PUNITIVE OR INCIDENTAL LOSS OR DAMAGE, OR LOSSES THAT ARE NOT REASONABLY FORESEEABLE AT THE TIME OF YOUR ORDER.OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO A PRODUCT SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THAT SPECIFIC PRODUCT.

Your sole and exclusive remedy for any issue with a ChillPod product or the Site is to discontinue use and request a return or refund, if eligible.

12. Assumption of Risk

It is important you read the instructions for any ChillPod product carefully and thoroughly to ensure you are setting up and using the products correctly. Incorrect set-up could result in harm or injury to the user, including electrocution or even death. Incorrect use could result in hypothermia or drowning. Incorrect maintenance could result in property damage to the surrounding area of the product. It is your responsibility to ensure all proper safety measures are being observed when using this product. We assume no responsibility and will not be liable for any claims or subsequent damages arising from any property or personal damages coming from your use of our products. No advice or information, written or oral, obtained from us or through our platform will create any warranty not expressly made herein.

By purchasing or using ChillPod products, you acknowledge and agree:

  • Cold and hot immersion therapy is a voluntary activity that involves inherent risks, including but not limited to injury, illness, or in rare cases, death.

  • You are solely responsible for determining whether you are physically and medically able to use the products safely.

  • You voluntarily assume all risks associated with the use of ChillPod products, including any resulting harm, injury, or adverse reaction due to misuse or underlying conditions.

13. Privacy Policy

Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site or Services, you consent to our data practices as described therein.

14. Modifications to the Terms

We may update or modify these Terms at any time, at our sole discretion. Changes will be effective immediately upon posting to this page, unless otherwise stated. Your continued use of the Site or Services after any update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically to stay informed of any changes.

15. Severability. 

If any term or other provision of these Terms are invalid, illegal or incapable of being enforced by any rule of law, or public policy, all other terms and conditions herein shall nevertheless remain in full force and effect.

16. Force Majeure

We shall not be liable for damages for any delay or failure of delivery arising out of causes beyond our reasonable control and without our fault or negligence, including, but not limited to, Acts of God, acts of civil or military authority, government acts, fires, riots, wars, embargoes, supply chain disruptions, tariffs, Internet disruptions, hacker attacks, pandemics, or communications failures.

17. BINDING ARBITRATION AND CLASS ACTION WAIVER 

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW DISPUTES BETWEEN YOU AND CHILLPOD WILL BE RESOLVED.

INFORMAL DISPUTE RESOLUTION

Before initiating any arbitration proceeding, you and ChillPod agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement, your use of ChillPod's products or services, or your relationship with ChillPod (each, a "Dispute") through informal negotiation.

Notice Requirement: The party initiating the dispute resolution process must send a written notice to the other party that includes: (a) the name and contact information of the party giving notice; (b) a description of the nature and basis of the claim or dispute; and (c) a description of the specific relief sought.

Notice Address:

  • To ChillPod: The ChillPod, Inc., 3 Monroe Pkwy, Ste P #709, Lake Oswego, OR 97035; Email: privacy@thechillpod.co
    Phone: 503.744.0596‬

  • To You: The email address or mailing address associated with your ChillPod account or purchase of ChillPod product.

Informal Resolution Period: After receipt of notice, the parties will have sixty (60) days to resolve the Dispute informally. During this period, both parties agree to engage in good faith discussions to attempt to resolve the Dispute. Neither party may commence arbitration during this 60-day period.

BINDING ARBITRATION

Agreement to Arbitrate: If the parties cannot resolve a Dispute through informal negotiation within sixty (60) days, any remaining Dispute will be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except as modified by this Agreement.

Governing Law: This arbitration provision and any arbitration proceedings shall be governed by the laws of the State of Oregon, without regard to conflict of law principles.

Arbitration Location: Any arbitration hearings will take place in Portland, Oregon, unless the parties agree otherwise or the arbitrator determines that another location is more convenient for the parties.

Arbitrator Selection: The arbitration will be conducted by a single arbitrator selected in accordance with AAA Consumer Arbitration Rules.

Arbitration Costs: Your responsibility to pay any AAA fees and costs will be solely as set forth in the applicable AAA Rules. The parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Request was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). If you or ChillPod need to invoke the authority of a court of competent jurisdiction to compel arbitration, then the party that obtains an order compelling arbitration in such action shall have the right to collect from the other party its reasonable costs, necessary disbursements, and reasonable attorneys’ fees incurred in securing an order compelling arbitration. 

CLASS ACTION WAIVER

Individual Disputes Only: You and ChillPod agree that any Dispute will be resolved solely on an individual basis and not in a class, consolidated, or representative action. Neither you nor ChillPod may act as a class representative or participate as a member of a class of claimants with respect to any Dispute.

No Class Arbitrations: The arbitrator may not consolidate more than one person's claims and may not preside over any form of class, consolidated, or representative proceeding.

Severability: If any portion of this class action waiver is deemed invalid or unenforceable, the remainder of this arbitration provision will remain in effect.

EXCEPTIONS TO ARBITRATION

Notwithstanding the foregoing, the following disputes are not subject to arbitration:

  • Small claims court actions that fall within the jurisdiction and procedural rules of small claims court

  • Disputes related to intellectual property rights

  • Claims for injunctive or equitable relief necessary to protect ChillPod's intellectual property or confidential information

RIGHT TO OPT OUT

Opt-Out Period: You have the right to opt out of this arbitration provision by sending written notice of your decision to opt out to privacy@thechillpod.co within thirty (30) days of your first use of ChillPod's products or services or acceptance of these terms.

Opt-Out Requirements: Your opt-out notice must include your name, address, and a clear statement that you want to opt out of this arbitration provision.

SURVIVAL AND ENFORCEABILITY

This arbitration provision will survive termination of your relationship with ChillPod and any changes to this Agreement. If any portion of this arbitration provision is deemed invalid or unenforceable, the remainder will remain in effect. 

LIMITATION PERIOD

Any arbitration must be commenced within one (1) year after the Dispute arises, or it will be permanently barred.

ACKNOWLEDGMENT

BY USING CHILLPOD'S PRODUCTS OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS ARBITRATION PROVISION AND AGREE TO BE BOUND BY ITS TERMS. YOU UNDERSTAND THAT BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT.

18. Contact Information

For questions or concerns regarding these Terms, please contact:

ChillPod Support
Email: privacy@thechillpod.co
Phone: 503.744.0596‬
Address: The ChillPod, Inc., 3 Monroe Pkwy, Ste P #709, Lake Oswego, OR 97035