Shipping policy

Shipping Policy

At ChillPod, we believe the experience begins the moment your product arrives. That’s why we offer complimentary white glove delivery and setup for every order.

White Glove Delivery – Free of Charge

Every ChillPod order includes full-service delivery at no additional cost. Our white glove team will:

• Deliver your ChillPod directly to the location of your choice
  

• Handle professional setup and installation
  

• Provide a brief walkthrough and training to ensure you’re comfortable using your system
  

• Packaging disposal is included, no mess left behind.

We’ll coordinate scheduling with you in advance to ensure a smooth, stress-free experience from start to finish. Our team will reach out to schedule your delivery and keep you updated along the way.

Where We Ship

We currently ship to addresses in the United States and Canada. If you're outside these regions, please contact our support team at support@thechillpod.co for potential custom shipping options.

Questions?

For shipping inquiries or special requests, reach out to us at support@thechillpod.co. We're here to help.